Refund policy

Return & Refund Policy

At The Beauty Drop, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or incomplete product, please contact us within 3 days of delivery.

Eligibility for Returns

• The product must be unused, unopened, and in its original packaging.
• For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned, unless the product was received damaged, defective, incorrect, or incomplete.
• We may request clear photographs or an unboxing video to verify the issue.
• Products must be returned with their original packaging and seals intact, where applicable.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us within 3 days of delivery with your order number and supporting photographs/video.

Once the return is approved, our rider will arrange collection from your provided address. Please keep the product securely packed and ready for collection. Do not send the product back yourself unless instructed by our team.

Change of Mind

Returns due to change of mind may not be accepted for opened or used skincare and beauty products.

Refunds

Once the returned product has been received and verified, we will notify you regarding the refund approval. If approved, the refund will be processed through the applicable payment method.

For Cash on Delivery orders, refund arrangements will be communicated separately.

Return Shipping

If the return is due to an incorrect, damaged, defective, or incomplete product, The Beauty Drop will arrange the appropriate return collection.

How to Request a Return

To request a return, please contact us at thebeautydroppk@gmail.com and provide:

• Order number
• Reason for return
• Clear photographs/video of the issue

Important: All returns are subject to verification and approval by The Beauty Drop. Products returned without prior approval may not be accepted.